Questions, Answered

The easiest way is to use the Reserve button on any page — this opens our booking form directly. You can also call our reservations team at +675 320 1200 or email reservations@emeraldhotel.pg. We respond to all enquiries within two hours during business hours.

No payment is taken at the enquiry stage. Once we confirm availability, we will send payment instructions and a booking reference.

For standard bookings, a deposit equivalent to the first night's accommodation is required to confirm the reservation. The balance is settled at check-out.

For bookings made under our Early Bird or Long Stay packages, full prepayment may be required. Your confirmation email will clearly state the applicable terms.

Yes. Date changes, room upgrades, and additions such as breakfast or spa access can all be arranged by contacting our team. We ask for at least 48 hours notice for any amendments. Changes made within 48 hours of arrival are subject to availability and may incur a fee.

Yes. Booking directly through our website or by contacting our team always gives you the best available rate. You also receive priority check-in, complimentary early or late checkout subject to availability, and direct access to our concierge team before your arrival.

Standard check-in begins at 3:00 PM and check-out is by 12:00 PM. Luggage storage is available for guests who arrive before their room is ready or who wish to leave bags after checkout.

Early check-in from 11:00 AM and late checkout until 2:00 PM can be requested when making your reservation. These are provided subject to availability and at no charge for direct-booking guests when possible.

Guaranteed early arrival or late departure can be arranged for an additional fee — please contact our team to confirm.

A credit or debit card is required at check-in for a pre-authorisation to cover incidentals. The hold amount varies by room type and will be released within 3-5 business days of check-out if no charges are applied.

Yes. Complimentary high-speed Wi-Fi (300 Mbps) is available throughout the hotel including all guest rooms, the lobby, dining areas, and pool deck. No password tiers or daily limits.

The rooftop pool is open daily from 7:00 AM to 10:00 PM and is temperature-controlled year-round. Towels, sun loungers, and poolside service from Saltwater Terrace are included for all guests.

We have fully accessible rooms on lower floors with roll-in showers, widened doorways, and lowered furniture. Please note your requirements at the time of booking and our team will confirm the most suitable room for your needs.

Well-behaved dogs up to 20 kg are welcome in our pet-friendly rooms. A nightly pet fee applies and must be declared at the time of booking. Cats and other animals are not currently accommodated. Please contact the team to arrange.

The Grand Table operates on a reservations basis and we strongly recommend booking ahead, particularly on weekends. Saltwater Terrace also takes reservations but usually has walk-in capacity at lunch. The Lobby Bar is walk-in only.

Hotel guests receive priority booking access — contact our concierge after confirming your stay.

Yes. Our kitchens are experienced with gluten-free, dairy-free, vegan, halal, and kosher requirements. Please inform us of any dietary needs or allergens at the time of your reservation so the team can prepare accordingly.

In-room dining is available daily from 6:30 AM to 11:00 PM via our room service menu. A selection of light overnight items is available between 11:00 PM and 6:30 AM. A service charge is included in the room service pricing.

Standard bookings may be cancelled free of charge up to 48 hours before your arrival date. Cancellations made within 48 hours of arrival will forfeit the first night deposit.

Prepaid rate bookings are non-refundable. The full terms are outlined in your booking confirmation. See our Booking Policy for complete details.

Early departures are subject to an early departure fee equivalent to one night accommodation. We recommend contacting our front desk as early as possible so we can explore options on your behalf.